First Metropolis Monument Financial institution (FCMB) Restricted’s large strides and constant spectacular efficiency in the retail phase of the Nigerian banking business has once more been rewarded. The newest is the conferment of the distinguished award of ‘’Excellence in Retail Banking’’ on the Financial institution at this yr’s version of the New Age Banking Summit & Awards held from September 26 to 27, 2018 in Lagos. The occasion, organised by main international options supplier, UMS Conferences, is aimed toward honouring organisations which have persistently demonstrated exemplary efficiency. Final yr, FCMB received the ‘’Excellence Award in Alternate Channel Banking’’ on the New Age Banking Summit & Awards.
In response to the organisers, the conferment of the, ‘’Excellence Award in Retail Banking’’ on FCMB is in recognition of the excellent achievements and constant demonstration of excellence by the Financial institution in Nigeria’s monetary business’. FCMB was additional counseled for going the additional mile to drive and develop bespoke monetary options that align with the life of its present and potential prospects, together with these in the retail phase.
Amongst these is the FCMB Training Advisory Service that ensures handy and inexpensive training help for the Financial institution’s prospects and by extension, their kids in fulfilment of their want to check overseas and procure undergraduate and post-graduate levels. As well as, the Financial institution, in partnership with Virgin Atlantic, Lufthansa and Etihad Airways, affords extremely discounted, and handy journey packages, together with flight tickets, to present and potential prospects who fly on the collaborating Airways to any a part of the world. The lender can be in collaboration with AVON and Hygeia Well being Administration Organisations (HMO) to offer a variety of well being plans at discounted charges to prospects at native and worldwide hospitals to make sure they stay more healthy and fuller lives.
Commenting on the award, the Government Director, Retail Banking of FCMB, Mr. Olu Akanmu, stated, ‘’the award of Excellence in Retail Banking for FCMB is one other affirmation of our unequalled dedication in providing cutting-edge and distinctive services to our teeming prospects and the Nigerian public. As a forward-looking establishment constructed on the tradition of excellence, we are going to proceed to boost the bar and maintain the tempo in the supply of straightforward, useful and dependable banking companies pushed by sturdy know-how and greatest practices’’.
FCMB was lately rated because the third most customer-focused financial institution in retail banking (from fifth in 2017) by KPMG, a number one worldwide consulting agency, in the 2018 Banking Business Buyer Satisfaction Survey (BICSS). As an inclusive lender and chief in monetary companies supply in Nigeria, the Financial institution has continued to dictate the tempo.