A girl who claims her Galaxy Note 9 smartphone “burst into flames” inside her purse is suing Samsung.
Diane Chung, a US actual property agent, says the brand new Note 9 mannequin launched earlier this 12 months is harmful and hers caught fireplace in her purse, in line with the New York Submit.
Chung claims that simply after midnight on September 3, whereas travelling in a elevate, her telephone “grew to become extraordinarily sizzling”. She mentioned she needed to cease utilizing the telephone and positioned it in her bag. Shortly after, she mentioned she “heard a whistling and screeching sound, and…seen thick smoke” pouring out from her purse.
In keeping with Chung, she put the bag on the elevate ground and tried to empty it, allegedly burning her fingers when grabbing the telephone. Chung reported feeling “extraordinarily panicked” whereas trapped alone within the elevate, dropping the telephone and frantically urgent elevator buttons by way of thick smoke. As soon as she reached the foyer, she reportedly kicked the telephone out whereas it was nonetheless burning.
Within the lawsuit, which was filed with the Queens Supreme Court docket, Chung claims that the telephone did not give up smoking till somebody picked it up with a fabric and put it in a bucket of water. Chung described the incident as “traumatic”, saying she was left unable to contact shoppers and it left the contents of her bag ruined.
Now Chung is demanding damages from Samsung, calling the telephone “faulty” and asking for a restraining order that bans the sale of Galaxy Note 9 smartphones.
It comes simply two years after Samsung was compelled to recall an earlier Galaxy telephone after dozens of customers reported overheating, spontaneous fires, and even explosions.
Simply final month, Samsung chief DJ Koh promised that his new telephone undoubtedly would not explode: “The battery within the Galaxy Note 9 is safer than ever.
He continued: “Customers should not have to fret in regards to the batteries any extra.”
Following the incident with Chung, a Samsung spokesperson acknowledged the incident in a press release given to The Solar, however mentioned it seemed to be an remoted case.
The spokesperson mentioned:
Samsung takes buyer security very critically and we stand behind the standard of the hundreds of thousands of Galaxy units in use.
We have now not obtained any experiences of comparable incidents involving a Galaxy Note 9 system and we’re investigating the matter.